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Lamp and Glow UAE ("Lamp and Glow UAE," "we," "us," or "our"), welcomes you to our e-commerce platform. As a UAE-based company registered as an LLC in Ras Al Khaimah, specializing in luxury home décor products, including premium lamps and candle holders, we operate our online store through the Shopify platform. Our primary website is www.lampandglow.ae, and we are affiliated with Workwox Private Limited (www.workwox.com), which supports our operations. Similar products are also available on www.lampandglow.com. These Terms of Service ("Terms") govern your access to and use of our websites, mobile applications, and related services (collectively, the "Services"). By accessing or using our Services, including browsing our website, creating an account, placing an order, or otherwise interacting with us, you agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein. If you do not agree to these Terms, you must not access or use our Services. These Terms apply to all users, including individuals, businesses, and other entities. We reserve the right to modify these Terms at any time, as detailed in Section 15. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms. 1. Scope of the Terms 1.1 These Terms apply to all aspects of your interaction with our Services, including but not limited to purchasing products, submitting reviews, participating in promotions, and communicating with our customer support. 1.2 These Terms do not apply to third-party websites or services linked from our Services, such as those operated by Workwox Private Limited (www.workwox.com) or other affiliates. Your use of such third-party services is subject to their own terms and policies. 1.3 In the event of a conflict between these Terms and any other agreement you may have with us (e.g., for wholesale purchases), these Terms shall prevail unless the other agreement explicitly states otherwise. 2. Definitions For the purposes of these Terms, the following terms shall have the meanings ascribed below, unless the context requires otherwise: 2.1 User or You: Any individual or entity accessing or using the Services. 2.2 Account: A registered user profile created on our platform to facilitate purchases and personalized features. 2.3 Products: The luxury home décor items offered for sale, including lamps, candle holders, and related accessories. 2.4 Order: A request to purchase Products through our Services. 2.5 Content: All text, images, videos, reviews, and other materials displayed on or submitted to our Services. 2.6 Intellectual Property: Trademarks, copyrights, patents, trade secrets, and other proprietary rights owned by us or our licensors. 3. Account Registration and Security 3.1 To access certain features, such as placing Orders or saving preferences, you may need to create an Account by providing accurate information, including your name, email address, and password. 3.2 You are responsible for maintaining the confidentiality of your Account credentials and for all activities occurring under your Account. You agree to notify us immediately of any unauthorized access or use. 3.3 We reserve the right to suspend or terminate your Account at our discretion, including for violations of these Terms, fraudulent activity, or security concerns. 3.4 You must be at least 18 years old or the age of majority in your jurisdiction to create an Account and use our Services. 4. Orders and Purchases 4.1 All Orders are subject to availability and our acceptance. We may refuse or cancel any Order at our sole discretion, including for pricing errors, product unavailability, or suspected fraud. 4.2 Product descriptions, images, and prices are provided for informational purposes and may be updated without notice. We strive for accuracy but do not guarantee that all details are error-free. 4.3 By placing an Order, you represent that you are authorized to use the provided payment method and that all information submitted is accurate. 4.4 Title and risk of loss for Products pass to you upon delivery to the carrier. We are not responsible for delays or issues caused by shipping providers. 5. Payments and Pricing 5.1 Payments are processed securely through Stripe or other designated processors. By providing payment information, you authorize us to charge the applicable amounts, including taxes, shipping fees, and any customs duties. 5.2 All prices are in UAE Dirhams (AED) unless otherwise stated and exclude applicable taxes and shipping costs, which will be added at checkout. 5.3 We may offer promotions, discounts, or coupons, subject to specific terms. Such offers are void where prohibited and may be modified or terminated without notice. 5.4 In the event of a pricing error, we may cancel the Order and issue a refund, or allow you to re-place the Order at the correct price. 6. Shipping and Delivery 6.1 We ship Products to addresses within the UAE and select international locations. Delivery times are estimates and may vary due to factors beyond our control, such as customs processing or carrier delays. 6.2 Shipping fees are calculated based on weight, destination, and method selected at checkout. You are responsible for any additional import duties or taxes. 6.3 If a delivery attempt fails due to incorrect address information provided by you, additional fees may apply for re-delivery. 7. Returns, Refunds, and Exchanges 7.1 We offer returns or exchanges for eligible Products within 7 days of delivery, subject to our Return Policy. Products must be unused, in original packaging, and accompanied by proof of purchase. 7.2 Refunds will be issued to the original payment method, less any shipping or restocking fees. We do not refund shipping costs for returns unless the return is due to our error. 7.3 Certain items, such as customized Products or clearance items, may be non-returnable. Please review Product details for specifics. 7.4 We reserve the right to deny returns that do not comply with our policy or appear abusive. 8. Intellectual Property Rights 8.1 All Content on our Services, including Product images, descriptions, logos, and designs, is owned by us or our licensors and protected by UAE and international intellectual property laws. 8.2 You are granted a limited, non-exclusive license to access and use the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works without our written consent. 8.3 User-submitted Content, such as reviews or photos, grants us a perpetual, royalty-free license to use, display, and modify such Content in connection with our Services. 9. User Conduct and Prohibitions 9.1 You agree to use the Services lawfully and in compliance with these Terms. Prohibited activities include, but are not limited to: 9.1.1 Posting false, misleading, or harmful Content. 9.1.2 Engaging in fraudulent or unauthorized transactions. 9.1.3 Infringing on intellectual property rights. 9.1.4 Transmitting viruses, spam, or other malicious code. 9.1.5 Harassing, threatening, or impersonating others. 9.2 We may monitor user activity and remove any Content that violates these Terms. 10. Warranties and Disclaimers 10.1 Products are provided with any manufacturer warranties as specified. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. 10.2 The Services are provided "as is" and "as available." We do not guarantee uninterrupted access, error-free operation, or the accuracy of Content. 10.3 To the extent permitted by law, we are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services. 11. Limitations of Liability 11.1 Our total liability for any claim arising from these Terms or the Services shall not exceed the amount paid by you for the relevant Product or Service in the preceding 12 months. 11.2 We are not liable for losses caused by events beyond our reasonable control, including natural disasters, strikes, or governmental actions. 12. Indemnification 12.1 You agree to indemnify, defend, and hold harmless Lamp and Glow UAE, our affiliates (including Workwox Private Limited), officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your violation of these Terms, misuse of the Services, or infringement of third-party rights. 13. Governing Law and Jurisdiction 13.1 These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles. 13.2 Any disputes arising from these Terms shall be resolved exclusively in the courts of Ras Al Khaimah, UAE. 14. Dispute Resolution 14.1 We encourage informal resolution of disputes. Please contact us at contact@lampandglow.com before pursuing formal action. 14.2 If unresolved, disputes may be submitted to arbitration under UAE rules, at our discretion. 15. Changes to These Terms 15.1 We may update these Terms to reflect changes in our practices, legal requirements, or Services. Revisions will be posted with the updated date. 15.2 Significant changes will be notified via email or site notices. Continued use constitutes acceptance. 16. Miscellaneous 16.1 These Terms constitute the entire agreement between you and us regarding the Services. 16.2 If any provision is deemed invalid, the remaining provisions remain in effect. 16.3 No waiver of any term shall be deemed a further or continuing waiver. 16.4 We may assign these Terms without your consent in connection with a merger or acquisition. 17. Contact Information For questions about these Terms or our Services

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